We offer 24/7 technical support. Service requests are handled by a Service Desk compliant with ITIL v3. Therefore, each Customer can view all registered products and the complete service history to date. We guarantee express response times and we react according to the agreed SLA.

SERVICE AGREEMENTS

There are two basic support types possible within a service agreement:

  • REMOTE MODE – Telephoneand e-mail-based support, where we verify the fault and help the user to rectify it; alternatively, we connect remotely with the hardware and remedy the faultdirectly.
  • ONSITE MODE – Repair and assistance on the Customer’s premises.

Those Customers who do not have a service agreement can utilize one-time service visits. They are often used for audit purposes or for the quick repair of equipment not covered by a regular maintenance service.

 

WE OFFER:

EXPRESS RESPONSE TIME

24/7 CALL LINE

SUPPLY OF SUBSTITUTE EQUIPMENT

SOFTWARE UPDATES

SUPPORT FOR USERS’ OPERATIONS

DEVELOPMENT OF SOFTWARE WITH DEDICATED FEATURES

POST-IMPLEMENTATION CONSULTING

PROFESSIONAL SERVICE DESK

Meet Medsar products

MedSar Publisher

MEDSAR Publisher is a universal tool for the digital recording of data from diagnostic equipment on CD/DVD/Blu-Ray media. Click for more
The Picture Archiving and Communication System (PACS) is a technology offering cost-effective data storage and easy access to images from multiple sources. Click for more
MEDSAR Publisher is a universal tool for the digital recording of data from diagnostic equipment on CD/DVD/Blu-Ray media. Click for more

MedSar Pacs

The Picture Archiving and Communication System (PACS) is a technology offering cost-effective data storage and easy access to images from multiple sources. Click for more

MedSar MCB

MEDSAR Medical Cloud Backup (MCB) is a solution for the healthcare sector, enabling the secure storage of medical examination data and impressions, as well as remote consulting in the scope of medical imaging based on cloud infrastructure. Click for more
Our Radiology Information System (RIS) is a basic system for the electronic management of imaging units, critical for the efficient flow of data in any health care organization. Click for more
MEDSAR Medical Cloud Backup (MCB) is a solution for the healthcare sector, enabling the secure storage of medical examination data and impressions, as well as remote consulting in the scope of medical imaging based on cloud infrastructure. Click for more

MedSar RIS

Our Radiology Information System (RIS) is a basic system for the electronic management of imaging units, critical for the efficient flow of data in any health care organization. Click for more