We offer 24/7 technical support. Service requests are handled by a Service Desk compliant with ITIL v3. Therefore, each Customer can view all registered products and the complete service history to date. We guarantee express response times and we react according to the agreed SLA.
SERVICE AGREEMENTS
There are two basic support types possible within a service agreement:
- REMOTE MODE ? Telephoneand e-mail-based support, where we verify the fault and help the user to rectify it; alternatively, we connect remotely with the hardware and remedy the faultdirectly.
- ONSITE MODE ? Repair and assistance on the Customer?s premises.
Those Customers who do not have a service agreement can utilize one-time service visits. They are often used for audit purposes or for the quick repair of equipment not covered by a regular maintenance service.
WE OFFER:
EXPRESS RESPONSE TIME
24/7 CALL LINE
SUPPLY OF SUBSTITUTE EQUIPMENT
SOFTWARE UPDATES
SUPPORT FOR USERS? OPERATIONS
DEVELOPMENT OF SOFTWARE WITH DEDICATED FEATURES
POST-IMPLEMENTATION CONSULTING
PROFESSIONAL SERVICE DESK
Meet Medsar products
MedSar Publisher
MEDSAR Publisher is a universal tool for the digital recording of data from diagnostic equipment on CD/DVD/Blu-Ray media. Click for more
The Picture Archiving and Communication System (PACS) is a technology offering cost-effective data storage and easy access to images from multiple sources. Click for more
MEDSAR Publisher is a universal tool for the digital recording of data from diagnostic equipment on CD/DVD/Blu-Ray media. Click for more
MedSar Pacs
The Picture Archiving and Communication System (PACS) is a technology offering cost-effective data storage and easy access to images from multiple sources. Click for more
MedSar MCB
MEDSAR Medical Cloud Backup (MCB) is a solution for the healthcare sector, enabling the secure storage of medical examination data and impressions, as well as remote consulting in the scope of medical imaging based on cloud infrastructure. Click for more
Our Radiology Information System (RIS) is a basic system for the electronic management of imaging units, critical for the efficient flow of data in any health care organization. Click for more
MEDSAR Medical Cloud Backup (MCB) is a solution for the healthcare sector, enabling the secure storage of medical examination data and impressions, as well as remote consulting in the scope of medical imaging based on cloud infrastructure. Click for more
MedSar RIS
Our Radiology Information System (RIS) is a basic system for the electronic management of imaging units, critical for the efficient flow of data in any health care organization. Click for more